Barcelo Maya Palace : Wheelchair Accessibility of the Luxury All-Inclusive Resort | Riviera Maya, Mexico

Please Note: This post may contain affiliate links. Read the full disclosure here.

Curious about the wheelchair accessible features of the Barcelo Maya Palace luxury all inclusive resort in the Mayan Riviera area of Mexico? Then you have come to the right place! The resort is part of a sprawling complex and there is so much to see and do! From snorkeling with turtles right off the beach, roll-able beach sand, a beach wheelchair available to rent, delicious food and elevators and ramps everywhere! There were multiple accessible restrooms located in the common areas and lobbies of the resorts (way handier than having to go back your room all the time!). All the food was incredible and the staff were all top notch! I would highly recommend this resort to other wheelchair users looking for a relaxing tropical get away!

a wheelchair user smiles beside a small palm tree
wheeling in the grass with my rgk frontwheel to get next to the small palm tree
barcelo maya palace
barcelo maya palace entrance beautifully lit up at night
cool seat in the lobby with back lit sculpture
cool seat in the lobby with back lit sculpture near the spanish restaurant la fuente

What to Pack for Mexico and some Packing Tips Before You Go:

A variety of patterened clothes rolled and compressed into a large size ziploc freezer bag and sealed airtight.
barcelo welcome champagne and crib board with cards
barcelo welcome champagne and crib board with cards
The moving booster unit next to a smart drive unit. The moving booster is slightly larger and longer.
a power push assist unit can be an awesome addition when travelling

-For outfits, plan for beach/pool wear during the day, and more formal attire in the evening for dinners (so many outfits so little time!)
-Keep in mind it cools off in the evening, so bring a light jacket, cardigan, or sweater to help keep comfortable (or else rely on your sunburn to keep you warm)
-Bring aloe gel or after sun cooling gel to keep your skin happy after long days in the sun
-Bring a bottle of Baileys to have with your coffee in the room in the morning
-The dress code for women was a bit more lenient, but for the a la carte restaurants, men require closed toed shoes, pants and shirts with long or short sleeves. So be sure to pack some options (there are also a variety of shops on the resort if you need to buy while you are there)
-When packing medications it’s best to keep original bottles if possible. But I usually take mine out and take pictures of the bottles to have on my phone, way less bulky than travelling with all of the individual bottles
-Bring extra of any medical supplies (ex. catheters, slings, lifts, pads, ect) you need, you can always use any extra once you get home, but it may be more difficult to source in a foreign country. But if need be, make sure you know the location of the nearest hospital to get extra supplies in an emergency
-Travel with any adaptive aids that will give you the most independence, whether this is a sliding board, your own shower chair, portable padded toilet seat pads or risers, collapsible grabbing tools, suction cup grab bars
(I have this commode chair that folds and fits in a roller luggage, the only downside is it’s not technically a shower chair, so parts have gotten a bit rusted with water contact)
-Bring a float belt, inflatable pool hammock, or float vest so you can chill in the water
-Bring your own snorkeling gear, the snorkeling off the beach is awesome on a calm day (waves change day to day)
-Big fan of the mini disinfecting wipe packs to keep everywhere
-Bring an insulated covered travel mug to keep your cold drinks cold and hot drinks hot! (Don’t forget a wheelchair cup holder (or two) to hold your beverages!)
-Buy health/travel insurance before you go (ex: AMA, Manulife, World Nomad, ect)
-Bring pesos or American dollars for tipping (more on this later)
-A set of cards and a crib board can be a fun way to unwind in the evenings after a day in the sun
-Another hot tip: I’m a big fan of packing my clothes in plastic ziplock bags. This compresses the air and keeps everything waterproof
-For DIY accessible luggage options, use easy roll, or attachable luggage, hockey bags (or any other bag with wheels), backpacks, duffle bags and/or bungie cords and/or carabiners.
-Bring water shoes for the pool or ocean so you don’t scrap your feet
-Bring a cup holder (or two) to hold your drinks, water bottle, and/or hand sanitizer
-Bring a small gel cushion to use when sitting on the sun beds or sitting on any other hard surface
-Pack a waterproof foam pad to use on the shower chair provided, or travel with your own padded shower chair
-Bring sunscreen with you so you aren’t charged a premium for it when you get there, be sure to reapply throughout the day (the Mexican sun is no joke. Be sure to even apply on the cloudy days – that’s when you burn the worst)
-Pack several pairs of gloves so you can swap them out in case one pair gets wet or dirty
-Bring a small belt or velcro strap to help secure your feet/legs from falling off of your footrest when going over lots of cobblestone or uneven terrain (helps give peace of mind to not run your foot over, or scrape a toe off)
-Take advantage of the one piece of luggage that flies free as a medical device bag (be sure to bring all essential items in your carry on incase of any luggage mishaps).
-Use a waterproof backpack cover and/or light coloured (black gets hot in the sun) plastic garbage bag to cover your seat cushion at the pool so it doesn’t get wet
-Place luggage identifying tags on all of your luggage
-For extra peace of mind, get some tile trackers or apple airtags always know where your bags/wheelchair are
-Make a sign to attach to your wheelchair with handling instructions
-A push assist unit or e-bike attachment is a big help when travelling or push over long distances
-A front wheel attachment such as a RGK Frontwheel or a FreeWheel Attachment can help open up terrain options when travelling
-Wear shoes that won’t fall off onto the airplane when you transfer over to your seat – I love my Converse high tops for this! Compression socks can also help with swelling of the lower limbs.
-Bring a cooling towel or misting fan to beat the heat if you have trouble with temperature regulation (or check out other ways to beat the heat here)
-Be sure to weigh your bags and make sure they are under the weight and size limits so you don’t have any surprises or last minute repacking at the airport (like me). I’m thinking of investing in a portable digital scale for my next trip for peace of mind!
-If you have an allergy or dietary consideration, make up printed/laminated cards that have this translated into the local language, with pictures or photos to be extra safe.
-Have emergency medical information saved on your phone or kept as a print out on your person in case of emergency.
-Back up all important documents to the cloud or a drive so they can be accessed from your phone or computer offline
-Tune up your wheelchair before you go and pack a small repair kit in your checked luggage (allen keys, screwdriver set, bearing lube, tire patch kit, air pump, ect)
-Know all of your wheelchair measurements and power requirements (they may ask when checking in at the airport)
-Check out these travel tips if you are nervous about traveling as a wheelchair user

-Practice some Spanish before you go:

Useful Phrases in Spanish:

Hello…………………………. Hola
Bye …………………………. Adiós
My name is ______ ………………. Me llamo _______
What is your name?……..¿Cómo se llama?
How are you? …………..¿ Cómo estas?
How’s it going?…………… ¿Qué tal? / ¿Qué pasa?
I am doing well ………… Estoy bien
Very good/good/so-so….. Muy bien/bien/asi-asi
Not so good…………….No tan bien
Good morning …………..Buenos días
Good Evening ………….. Buenas noches
Nice to meet you ……… Mucho gusto
Please ……………………..Por favor
Thank you ………………… Gracias
I would like _______ ………………… Yo quiero ______
How much ………………… Cuanto cuesta
I need help ………………… Yo necesito ayuda
Can you help me?…………. ¿Me puede ayudar?
Delicious…………………….. Delicioso
Where is ________…………………….¿ Dónde es __________?
Is there a restroom here?……..¿ Hay baño ?
An Accessible bathroom …… Un baño accesible para sillas de ruedas
I don’t understand ……………… No entiendo

Do you have?……… ¿Tiene ______?
I’m looking for………..Estoy buscando _______
I’m just looking…….. Solo estoy viendo
How much for……….¿ Cuanto pide por ______?
I’m sorry……………….. Lo siento
Excuse me…………….. Disculpe
What is that? ………… ¿Qué es eso?
I need…………………… Necesito _____
Of course……………… Claro
It’s very fun……………. Es muy divertido
It is hot out…………….. Hace calor
I’m hungry………………… Tengo hambre
I’m thirsty……………………. Tengo sed
How far?…………………….. ¿A que distancia?
What a beautiful day……… Que día mas lindo
I’m Canadian…………………………. Soy Canadiense
I like/I don’t like……….. Me gusta/No me gusta
Are there stairs?……….. ¿Hay alguna escalera?
Is there a ramp?…………..¿Hay una rampa?
Good vibes……. Buena onda
Is it wheelchair accessible? ……… ¿Es accesible para silla de ruedas?
I cannot walk………………………No puedo caminar
You’re great/fantastic/incredible….. Eres genial/fabuloso/increible

the common area of the barcelo maya palace
the michoacan building atrium
accessible parking stalls throughout the resort
accessible parking stalls throughout the resort
wheelchair accessible bathroom stall at the beach
wheelchair accessible bathroom stall at the beach

Traveling to Mexico: Top Tips at the Airport When Flying as a Wheelchair User


-Arrive 3 hours early to allow plenty of time to check in and go through security
-Request a window seat so people aren’t climbing overtop of you. Gate attendants might be able to move you around if you weren’t able to secure a window seat when booking or checking, you can ask… but it’s not always a guarantee
– Expect a pat down (aka a free massage) and wheelchair swab going through security
-Limit liquid intake before your flight departure and always use the bathroom before boarding. As a wheelchair user, you are the first one to board and the last to deplane.. so plan accordingly, especially if there’s not an accessible bathroom on board
-Take a video or pictures of your wheelchair in the event that anything gets damaged
-Remove all detachable parts from your wheelchair (backrest, cushion, sideguards, moving booster, rgk frontwheel) (I left my calf strap and mesh net underneath attached). Bring a large empty backpack to put everything in so it doesn’t get separated).
-Always take your cushion with you (and sit on it!)
-Let the airline crew know how to properly transport your wheelchair (where to carry from, where the brakes are and how they work, tell the them wheels don’t come off (less likely for things to go missing or damaged this way)
-Bring some bubble-wrap and tape to cover any delicate parts of your chair
-Cross your fingers and hope everything arrives in one piece!
-Inspect for damage before getting back into your chair, and make sure both wheels are secured ( I almost had one fall off on me, thankfully I noticed in time before it completely wiggled off the axel).
Always remember: If there are any damages, start the claims process immediately at the airport!
-There is a designated wheelchair line when going through customs, so you can skip any long lines which is a bonus. This makes up time lost for being the last to deplane.
-By the time you get through customs it usually ends up being the perfect timing for luggage coming off the conveyer belt. Once luggage is collected, follow the signs for the shuttles and enjoy the tropical air once you leave the arrival terminal! We pre-booked our private shuttle, so we had a driver meet us outside with our name on a sign. Loaded up me and the bags, and next stop Barcelo!

Private Transportation from the Airport with Canadian Transfers

-We booked our round trip transfer with Canadian Transfers. While this is not a traditionally accessible option, but had help to get lifted into the van, but it is possible to transfer to the floor, then transfer up into a seat. This is a great affordable, private transportation option, if you are able to manage the transfer.

Other benefits include:
-Pre book online and pick you up at the airport terminal (don’t have to wait for a full bus of pick ups and drop offs)
-Can pre book beer and other ice cold drinks (literally the most cold and refreshing water bottle I ever drank on our way back to the airport
-Booked as a round trip so didn’t have to worry about anything, just supplied flight details, and they picked us up at the perfect time to get us to the airport 3 hours before our departure.
-They offer private tour transportation as well, but we didn’t end up doing a full day van excursion this time

-Have used Cancun Accessible for transport previous times (https://wheeliegirltravel.com/iberostar-paraiso-beach-wheelchair-accessibility-riviera-maya-mexico/ ) , they have a flat rate, so made more sense to go with Canadian Transfers this time since I had the only wheelchair this time, and I had assistance to be able to transfer and lifted into the van. But if you have mulitple wheelchair users travelling with you, I would say Cancun Accessible is your best option!

Transportation options to and from the Cancun airport include:

1) Cancun Accessible – Accessible van with ramp, but flat rate.  Their price is coming in at $376 USD
2) Amstar – For an accessible van it is $337USD.
3) Amstar – This is not an accessible van like the quotes above. This is for a private transfer for a regular “sprinter van”.  The price for that is $206 round trip
4) Amstar – This is for a small group shuttle.  There may be up to 10 people in the van, and could be up to 3 stops at resorts dropping people off.  The price is $126USD
5) Canada Transfers – Not accessible – For a private sprinter type shuttle it is $200.86CAD. So this is the best option price wise.  

  If you are ok with transferring into a sprinter van the Canada Transfers is the best value. 

cheers-ing two cans
we were able to pre-order ice cold drinks to have in our shuttle on the way to the resort

Some Iguanas for your Viewing Pleasure:

iguana at the barcelo
iguana on the pathway
an iguana in a bush
an iguana eating a leaf
an iguana sitting on a wall
an iguana sitting on a wall

Arriving at the Barcelo Maya Palace

We had initially booked at the Barcelo Maya Tropical, when the van pulled up, we started unloading my wheelchair and me from the van. One of the concierge came over and asked us our names. He looked on the list, and my heart dropped when he said that our names weren’t on the list. My mind raced. Did I book the wrong dates, did I book the wrong resort? Or the third possibility I hadn’t considered: we got an upgrade to the Barcelo Maya Palace! We loaded the van back up and continued on the road towards the Palace.
Palace is an apt name, it is an elegant and lavish lobby, and we felt like royalty from the moment we arrived.

-Check in was smooth and everyone was extremely welcoming
-Due to our early flight, we arrived early (10am) before the scheduled check in at 3pm, but were able to drop off our baggage and we were given bracelets to be able to access the amenities on the resort. It was rainy the first day we arrived, but it was a nice warm rain, so it gave us a chance to go out and explore the resort complex
-The reception desk is open 24 hours in case there are any issues
-Once we arrived back at 3pm to officially check in, our bracelets were electronically assigned to our room, and this was used as our key card to access the room (so handy!)
-The porters collected our bags bags and delivered them to our room
-Very accessible throughout the common areas, pathways and lobbies
-Elevators (quick ones!) everywhere!! There are 4 separate elevators in the lobby of the Barcelo Maya Palace! Elevators are located throughout the buildings, and all of the room complexes had double elevators to travel above the ground floor. A wheelchair users dream!
-Accessible bathrooms throughout the lobbies and common areas! (beats having to go back to the room every time!)
-Ramp access and smooth rolling paths
-Everywhere felt alive and the outdoor areas are beautifully landscaped
-In terms of wildlife: lots of iguanas and saw a few coatis and squirrels

dome at night
dome at night
full moon at the barcelo at night
full moon
disco at the barcelo
jaguar disco
accessible bathroom stall at the barcelo with grab bars
accessible bathroom stall in lobby
accessible bathroom located in strikers in maya mall
accessible bathroom in mall
sink of accessible bathroom located in strikers in maya mall
sink of accessible bathroom

Touring Around the Resort Complex

There is so much to see and do at the resort complex! The indoor activity options (bowling, escape room, ect.) were especially busy on rainy days, or a nice option to get a break from the sun.

-Maya Mall (shopping, sports bar, arcade, video games, bowling, climbing wall, indoor skating, and the most hype carousal you have ever heard in your life. The mall and stores are open from 7am-10:30pm each day.
-Jaguar Discotheque (only downside is there is no accessible bathroom in the club, but there is one across the street nearby in the Mall)
-Escape Room with a Murder theme room and a Egyptian theme room(everything was in reaching distance for the most part, but it helped to have an able bodied counterpart to help complete the room and get us on the scoreboard. Long live the Edmonton Enchiladas!)
-Casino (only opened in the evening- has poker tables, slot machines, and roulette) (open 6pm-2am)
-Go Carting (ramp and path access to the go card facility, but there is a single step down to get onto the track. No hand controls available to independently drive a go cart. However, there’s a 2 seater go card that we went on. It was super fun ride, but beware the metal gets hot in the sun, and I accidently burned the back of my calf. The track is fun with a few good turns, and would be even more fun with multiple cars, but we were the only ones, so it was pretty chill. )
-Mini Golf (not accessible without some assistance, but definitely still do able and a fun way to spend a morning/afternoon. I perfected by pendulum putt by the end of 18 holes). The one “volcano” hole is the only one that is not possible to get near the hole to drain a putt
-Option to swim with dolphins at the Dolphinarium located at the Caribe hotel
-There are Red Guest Buses that tour around the complex are wheelchair accessible and there are designated stops around the complex if you get tired of wheeling (run every 30min from 8:30am-2am)
-Activity schedule and lawn games by the pool
-Shops mostly accessible, but sometimes get a tiny bit narrow, also an open air market near the mall
-Ceramic painting classes on site (cost depends on size of item painted)

Check out more of the resort in video form here

market at the barcelo maya mall
market at the barcelo maya mall
escape room at the barcelo
escape room
mini golf course at the barcelo, not exactly accessible, but made it work and it was fun
mini golf course at the barcelo, not exactly accessible, but made it work and it was fun
two seater go cart available
two seater go cart available

Accessible Room : Room 8118

accessible room at the barcelo maya palace with two queen beds
accessible room with two queen beds
accessible bathroom in room at the barcelo maya palace with grab bar
accessible bathroom with grab bar near toilet
accessible bathroom in room at the barcelo maya palace with roll under sink
accessible bathroom with roll under sink

Overview of room 8118 accessibility:
-Room is located on the ground floor and has 2 queen beds
-There was a bottle of champagne and a fruit plate upon arrival ~fancy~
-The mini fridge was stoked with beer, sodas and some snacks
-Coffee maker in room (we brought a bottle of baileys with us to have before going for brunch)
-Nice wide pathways to roll in room
-Bathroom door were large barn style doors
-Roll in shower, no seat, but brought a shower chair for us once we called for one (I brought my foam cushion along to protect my skin against the hard surface chair during transfers)
-No spot to hold hand held shower head lower on the way to reach from a seated position, so just rested on the side of the tube, it worked but it would be nice if they had a handle to lower it
-Lots of space to maneuver in the bathroom,
-No lowered towel hooks or towel racks
-Accessible tub as well
-There were grab bars near the toilet
-Roll under sink
-Smooth tile floors
-Flush access out onto patio
-Only downside is there was no privacy on the balcony, and it over looked the main path.. not the end of the world, but would have been nice for a privacy screen
-The upside: It was conveniently located near everything (lobby, buffets, pool, beach, pathways)

Check out more of the room layout in video form here

accessible bathroom in room at the barcelo maya palace with roll in shower and bathtub
barrier free roll in shower with tub
accessible bathroom with stand alone shower seat
roll in shower with stand alone shower seat
accessible room at the barcelo maya palace patio view
patio view from room of main pathway

The Beach

-Sand is hard packed enough to be able to roll over it, without assistance in most areas!!! This is a dream come true for wheelchair beach lovers!
-Usually sand and wheelchairs don’t mix, but it is hard packed/rocky enough underneath so that it allows the wheelchair to roll, rather than just digging yourself into a hole as the tires spin out
-There is an amphibious beach wheelchair available to rent for free (can sign it out in 3 hour increments and “re-apply” if it is needed longer)
-You can rent sailboats, if you know how to sail you can take them out yourself. If not there will be a staff member there to sail for you and you can go for a ride.
-Snorkel equipment is available to rent (we brought our own with our own snorkel sets and float vests, which enable to control buoyancy. I also used a foam float belt to float my legs/feet so my body stayed horizontal on top of the water)
-If you want a beach chair lounger prepare to be up by 7am to claim a chair (these towel clips did the trick, and towel bands were popular as well).. It’s apparently against resort rules to claim chairs, but they were all taken by 9am (we learnt our lesson fast after the first day)
-The Resort is a private beach in a cove, so no hawkers on the beach, other than a few hired by the resort selling temporary tattoos, and beach photo shoot packages available. But everyone was super chill and nice, not pushy
-Can use a beach chair locker to secure the chair, phones and other valuables when we were in the water (did not have any worries at all as it is a closed and secure beach. However, we wanted to try the locker out)
-There were a number of weddings on the beach while we were there. In a few instances they asked people to move their beach chairs midday to get set up for the ceremony, just something to keep in mind.

Check out the beach and pool areas in video form here

barcelo beach and palm trees
beach and palm trees
sitting on the beach since we didn't get a beach chair early enough. Sailboats are in the background
sitting on the beach since we didn’t get a beach chair early enough. Luckily I bring my own chair everywhere #wheelchairperk
beach wheelchair available to rent at the barcelo
amphibious beach wheelchair available to rent for free! (3hr time slots, but can renew/extend for longer)
beach boardwalk at the barcelo
beach boardwalk leading to the sand
sailboats available to rent and sail at the barcelo resort beach club
sailboats available to rent and sail
going for a sailboat ride
going for a sailboat ride
fish while snorkeling off of the beach
fish while snorkeling off of the beach
fish while snorkeling off of the beach
crystal clear waters and friendly fish
turtle while snorkeling off of the beach
seeing turtles while snorkeling off of the beach was a highlight of the trip!

The Pools

-Pools are open from 8am-8pm daily
-The kids pool was technically zero entry, but no lifts available
-There may have been an area that had a zero entry into a deeper pool, but we spent most of our time at the beach.. however, we didn’t see a pool entry like that near us or when we were strolling around
-There were multiple areas with ledges to be able to transfer down and into the water or get lifted down (bring a floaty or float belt to be able to relax in the water) –> these can be purchased at the mall or shops nearby
-We spent most of our pool time at the adults only pool area, there is a jetted pool section that was usually empty, and there was a ledge to sit on.
-Also hot tip: they will give you towels at the adult pool without a towel card. So leave your towel card safe in your room and stock up card free here!

adults only pool at the barcelo maya palace
adults only pool at the barcelo maya palace
adults only pool at the barcelo maya palace
jet pool area of the adults only pool

The Restaurants

-Book dinners with your concierge/guest services representatives, there is one located near the main lobby, as well as in the Michoacan and Oaxacan room building complexes. You have two reservations for the week at check in, then 1 per day (we would suggest booking the Japanese restaurants first, as these fill up the quickest!)
-The dress code for the restaurants for men is long pants, closed shoes, and a shirt with short or long sleeves. (They had back up black pants available to borrow at the host stand in the event that you accidently forget.)

-All restaurants are wheelchair accessible with roll under tables
-Chair was moved upon my arrival
-All of the dinner options were delicious! As noted previously, when checking in you are able to make 2 dinner reservations for your stay, then you can make one reservation per day as they are available. (these reservations can be made at the concierge desk near the room, or in the lobby. I would recommend making reservations for the Japanese restaurant(s) first, as these tend to fill up the quickest (who doesn’t love dinner and a show!) (The menus are very similar, but Kyoto has fried ice cream!)

brunch with a view at the coral grill at the barcelo
brunch with a view at the coral grill

Overall Accessibility:

-The breakfast/brunch buffet selections (all great, but our favorite was the Coral Grill for breakfast/brunch, as it was the most laid back and chill). the Coral grill is open from 10:30am-6:30pm
-If you are looking for an earlier breakfast there is the Hacienda-Mirador buffet which begins serving at 7am (or switch it up and hit up one of the other resorts buffets, you can access all of them except the ones at the adults only Barcelo Maya Riviera complex!)
-For lunch visit the Grill Palmeras beach buffet for great ceviche selection!
-For drinks during the day at the pool or near the beach.. The Coco Bar was nice and convenient for drinks near the beach

I would highly recommend trying their most unique signature cocktail: “The Mosquito Coast” it combines mezcal, tequila, tamarind extract, lime, and orange liquor, into a blended drink reminiscent of a cola slushy, and surprisingly smooth for the ingredient list. It can be ordered at any bar around the resort complex.

-There are a variety of rotating buffet dinner themes (Seafood, Latin American, International, Spanish, Italian, North American, Mediterranean, Steakhouse, Mexican, or Oriental) (we are not the best people to ask about the buffet since we only went once to a dinner buffet, but there was ample selection and everything was fresh and delicious). Buffet food was still very tasty and high quality, we just liked having the coherence of a plated meal in the evenings after buffets for breakfast/lunch. And remember if you need a midnight snack, room service is available 24/7 (for an additional fee of course).

While Staying at the Maya Palace, We Had Access to all of these A la Carte Options:

mariachi band at the Brazilian restaurant
mariachi band at Rodizio – they were incredible musicians and singers!


Maya Palace- Brasserie (French)
Rodizio (Brazilian)
Caribe (Seafood)
Maya Tropical- Capri (Italian)
Santa Fe (Steakhouse)
Maya Colonial –Marenostrum (Seafood)
Kyoto (Japanese)
Maya Beach – Mexico Lindo (Mexican)
Maya Caribe –La Fuente (Spanish)
Maya Mall – Tokyo (Japanese)
La Tattoria (Italian)

Check out all the a la carte menus here

dinner and a show at kyoto
Dinner and a show at Kyoto

My favourite meal was the crunchy sea bass fillet at Brasserie (a dish so good I broke my own rule and got the same dish twice ~worth it~ )

lobster pizza
lobster pizza at la tattoria
barcelo seafood restaurant
ceviche at marenostrum
grilled lobster
grilled lobster at marenostrum
crispy sea bass
crispy sea bass at brasserie
shrimp cocktail in a pineapple
shrimp cocktail in a pineapple at caribe
fried ice cream at kyoto
fried ice cream at kyoto is a must try
tuna loin
tuna loin at caribe
barcelo mussels
mussels at caribe
birthday cake at the barcelo
bonus birthday cake
oysters with hollandaise sauce
oysters with hollandaise sauce at brasserie
shrimp
shrimp at brasserie
brunch at the coral grill
brunch at the coral grill

Entertainment

Speaking of shows, I regret to admit that due to our later evening reservation availability, we didn’t end up catching any of the resort entertainment first hand. But from what we could hear going to and from, was a huge variety of shows and experiences available. There are 3 theatres across the complex and offer different things throughout the day.

Shows are from 9:30pm-10:30pm each evening (plan your dinner reservation times with this in mind if planning on attending)
There are 3 theatres with a variety of shows (magic shows, karaoke, circus variety show, las vegas theme, broadway, and much more!)

Accessibility Overall

Accessibility Highlights:
-Accessible pathways throughout resort
-Accessible guest bus around the resort (runs every 30 min from 8:30am-2am)
-There are a multitude of accessible parking stalls around the resort if driving/renting a car
-Accessible restrooms in all lobbies and areas (the only place without one was the discotheque)
-Accessible restaurants and bars
-Beach hard packed to be able to roll
-Beach chair available on site to rent for free
-All beach showers were roll-in and barrier free
-Water was calm enough most days to be able to go snorkel

smooth pathways to roll around the resort complex
smooth pathways to roll around the resort complex

Accessibility Negatives: (minor grievances)
-Few bridges around the pool area were a bit steep (do able with power assist or person assist)
-Hangers in the room were a bit high to hang up dresses (but do able)
-Mirror in bathroom was on a slide, but was still too high (but travel with an LED mirror)
-Pathways in the Maya Palace were textured to be like cobblestone – not a favourite terrain for wheelchair users. There are alternate smoother paths of travel by going through the lobby area. Or else you can use a belt or strap to help stop your feet from slipping off your foot plate.

cobblestone pathways were annoying to roll over, but there are alternate smooth pathways to travel around
cobblestone pathways were annoying to roll over, but there are alternate routes to avoid it

Day Trip Options From the Resort

We took a day trip to Playa del Carmen to do a shopping day with tacos for lunch (check out our adventure on youtube)
-There are set taxi prices to go everywhere (it cost us $40 each was with tip, but taxi driver was there on time at the pick up/drop off point
-Most/all tour companies won’t take a wheelchair user unless you can walk, or your wheelchair can fold
-Were given limited options for excursions through the hotel booking agent (basically mentioned the issue is that the wheelchair doesn’t fold, and my inability to walk – so didn’t really have any options to participate in a group tour)
-So only options are booking private tours or rent a car
-Other day trip options: Tulum, Coba, Chichen Itza, Valladolid, Isla Mujeres, Cozumel, Xcaret, Xel Ha or various cenotes in the area
(people with disabilities often get free or discounted attraction passes, but can only receive discount in person, not pre-purchased)
-For guaranteed accessible activities and transportation
consider booking through: Wheel the World

taxi price list from the barcelo
taxi price list from the barcelo resort
tacos in playa del carmen
tacos in playa del carmen
fanta on a table
fanta and tacos for lunch
shopping on fifth avenue in playa del carmen
shopping on fifth avenue in playa del carmen
playa del carmen plaza
check out the cool integrated ramp and stair design of the plaza in playa del carmen!
playa del carmen
my new favourite drink! ~mangoyada~

Top “Tips” When Visiting an All Inclusive + Shopping Tips

-Tips go a long way, sometimes we forgot to bring money with us to the pool… but other than that we tried to tip when we got drinks, after eating, housekeeping, concierge, porter, mariachis, catamaran sailor, ect. Everyone is amazing and go above and beyond to make your stay as perfect as it can be. After a few days the waiters knew we wanted mimosas for breakfast as soon as we arrived.
-Also a pro tip from my dad: tip the omelet chef, and they will remember your order and cook you up a breakfast of champions each morning

-Top things to buy: snacks, Takis, vanilla (check ingredient list for best quality, you don’t want alcohol as your first ingredient), tequila, mezcal, and hot sauce… all of my favorite things!
-Don’t forget to barter when at the markets ( I am bad at it, but it is fun.. try cutting the price in half to start, then go back and forth)

Checking Out and Travelling Back to the Airport


-Check out time is at noon
-Can keep luggage in lobby area, will cut bracelets, but can use them to get meals/drinks while you wait for your pick up
-Pre-arrange transfer and they will pick you up in the lobby where you were dropped off (can still enjoy the resort amenities in the mean time)

Once you arrive back at the airport:
-Was instructed to use a separate accessible line when checking in, it wasn’t a marked line, just the gap between the switch-backed section and the wall, this saved about 20 minutes of waiting in line (but felt a bit guilty just cutting to the front)
-Accessibility personal will greet you and meet you later at your gate (will have a high vis vest with a wheelchair symbol on the back)
-If you are in Terminal 3 waiting for your flight, keep an eye out for the largest accessible bathroom I have ever seen it was an old converted room by the looks of it and was close to 300 square feet by my guess. If only they were all this roomy
-Another interesting note were all the marked “areas of refuge” basically spots to congregate during an emergency so wheelchair users can wait to be evacuated by fire-crews down the stairs without taking elevators.

inside the canada transfer van to the airport
inside the canada transfer van to the airport


My final tip: Start planning your next trip to Mexico ASAP!

Check out Video Highlights From Our Trip on Youtube

riviera maya sign at night

¡hasta la proxima mexico!

Please follow and like us:

Kendra

SCI EST 2019 ..and on a roll since then. Reclaiming my narrative and redefining my sense of freedom as a wheelchair user. Challenging the public perception of people with disabilities. Paving the way for future generations by building on the work done by those before me. Offering my unique perspective as a wheelchair user after a spinal cord injury. It's not me, it's how I get around. A few of my favourite things: cooking, meditating, yoga, painting, reading, boxing, swimming, and of course travelling. My ideal travel experience includes seeing new places, experiencing new cultures, enjoying nature, checking out historical sites and getting a taste of new cuisines.